Data Deletion Policy

1. How to ask

Send a deletion request by:

• Email to support@jedigaming.com with the subject “Data deletion”
• Intercom Messenger, if it is enabled
• First-class mail to 540 Grove Ln, Newark, DE 19711

Include the email you used with us and, if you gave one, the phone number. We will verify that you are the customer. An authorized agent must show signed authority.

2. Timing

We acknowledge within ten days and complete within forty-five days, or sooner if a state law that applies to you requires a shorter outer limit. If we need more time for a permitted reason, we will say why and when we expect to finish.

3. What we delete

• Intercom contact record we control
• Email and phone we stored
• Messenger threads we control, except a stub needed for the exceptions below
• Marketing and SMS consent flags (they become “not opted in”)
• Subscribe-form source notes that are not needed for a legal hold

4. What we may keep

We may retain, minimized and time-limited:

• Fraud, abuse, and multi-accounting records
• AMOE envelopes and fulfillment notes required to show a sweepstakes was administered
• Tax or redemption records if a redemption occurred
• Information we must keep under a legal hold or a statute of limitation

5. Partner apps we do not operate

Deleting your Jedi Gaming record does not erase accounts inside Orion Stars, Juwa, or other listed apps. We will tell you that those operators are separate and, on request, point you to the play URL you used so you can ask that operator to delete their copy.

6. Marketing without deletion

You may stop emails and texts without deleting your customer record. Use unsubscribe, reply STOP, or write to support@jedigaming.com.

7. Appeal

If we deny a deletion in whole or in part, we will say why. You may appeal once by writing “Deletion appeal” to support@jedigaming.com. We will answer the appeal within forty-five days.